Return Policy

Fresh cut flowers - Three Petals Flower Farm and Floral Studio

FRESH CUT FLOWERS:

We strive to provide you with the freshest and most beautiful flowers possible. However, we understand that sometimes circumstances may arise where a return or refund is necessary. Please review our return policy for fresh cut flowers:

  1. Notification of Return: In the event that you are unsatisfied with your fresh cut flowers, please notify us within 24 hours of receiving the flowers. You can reach out to our customer service team via phone (856-258-0022) or email (mturnerfd@gmail.com).

  2. Photo Evidence: To assist us in understanding the issue and providing a prompt resolution, we kindly request that you provide clear photos of the flowers within the 24-hour notification period. This will help us assess the condition of the flowers upon receipt and determine the best course of action.

  3. Eligible Returns: We accept returns for fresh cut flowers only if they are deemed to be significantly damaged within 24 hours of purchase. Factors such as wilting, broken stems, or discoloration may be considered eligible for a return at the discretion of our management.

  4. Refund: Depending on the circumstances, we will either issue a full or partial refund for the flowers.

  5. Timing: Please note that fresh cut flowers are perishable items with a limited lifespan. Therefore, it is crucial to contact us within 24 hours of receiving the flowers to initiate the return process. Any requests received after this timeframe may will be eligible for a return or refund.

  6. Exclusions: Our return policy does not cover issues resulting from improper care or neglect of the flowers after delivery or pick up from our store. It is important to follow the care instructions provided with the flowers to ensure their longevity.

MERCHANDISE AND HOME DECOR PURCHASES SHIPPED TO YOU:

Three Petals Return Policy:

Thank you for shopping at Three Petals. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we have outlined our return policy below:

Initiating a Return:

  • Customers must contact Three Petals via email at mturnerfd@gmail.com within 24 hours of receiving their items to initiate a return request.

Approval Process:

  • Returns will be approved or denied on a case-by-case basis.

  • Once your return request is received, we will assess the details and inform you of the approval status.

Eligibility Criteria:

  • Items must be in their original condition, unused, and in the original packaging.

  • Returns must be requested within 24 hours of receiving the items.

Return Approval:

  • If your return is approved, we will provide you with instructions on how to proceed with the return.

Return Denial:

  • If your return is denied, we will provide a detailed explanation of the decision.

Refunds/Exchanges:

  • Approved returns may be eligible for a refund or exchange, depending on the circumstances.

Contact Information:

Please note that Three Petals reserves the right to update or modify this return policy at any time without prior notice. We appreciate your understanding and cooperation.

We value your satisfaction and aim to provide a positive experience with our fresh cut flowers. If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.